Jitterbit recognised as leader in Info-Tech Research Group’s 2026 Data Integration Data Quadrant Report
Jitterbit has achieved a category-leading Net Emotional Footprint of 95 in the 2026 Data Integration Data Quadrant report published by Info-Tech Research Group, a global IT research and advisory firm. The score, which measures overall user sentiment towards a provider and its product, places Jitterbit ahead of key competitors including Workato, MuleSoft, and Boomi across multiple critical metrics.
Recognition rooted in customer feedback
Info-Tech Research Group’s Data Quadrant report evaluates and ranks software providers based on feedback collected from verified end-users via the firm’s SoftwareReviews platform. The report measures the complete software experience, covering product features, capabilities, and the provider relationship. Jitterbit’s leadership position in the Data Integration category was driven by user satisfaction scores that the company’s President and CEO, Bill Conner, described as “rooted entirely in the voice of the customer.” Conner added that the recognition validates Jitterbit’s commitment to providing a secure, reliable, and AI-infused foundation for automation and integration.
User satisfaction scores in detail
Jitterbit outperformed its comparison group in several areas. For implementation excellence, the company scored 85% for Ease of Implementation and 86% for Ease of Data Integration, also receiving the ‘Best Implementation’ designation in the Data Integration category. In operational security and reliability, users rated Jitterbit at +98 for reliability and +99 for security protection. The platform achieved a 97% score for its importance to users’ professional success, the highest in the comparison group, with data measured using Net Promoter Score (NPS) methodology. Service experience metrics saw Jitterbit secure a +98 Net Emotional Footprint for being efficient (versus bureaucratic) and +99 for being effective (versus frustrating).
Understanding the Net Emotional Footprint
The Net Emotional Footprint is a central insight from Info-Tech’s Data Quadrant reports. It aggregates user satisfaction scores across software capabilities, product features, likelihood to recommend, and provider experience to produce a single emotional response rating. This score is described as a powerful indicator of overall user feeling toward the provider and its product. Jitterbit’s top score of 95 was underpinned by exceptional ratings for integrity, security, and reliability. The methodology relies on data collected from real end-users and meticulously verified, ensuring the insights reflect genuine customer experience. The Data Quadrant reports are designed to give IT and business professionals a comprehensive perspective on how software providers compare, with placement indicating both relative ranking and categorisation.
The Jitterbit Harmony platform
According to Info-Tech, the foundation for Jitterbit’s category leadership is the Jitterbit Harmony platform. Harmony is described as a unified, AI-infused low-code platform that combines integration platform as a service (iPaaS), API management, application development, and electronic data interchange (EDI) within a single ecosystem. The platform is designed to eliminate the complexity of modern digital transformation by enabling enterprises to bridge data divides and execute secure automation at scale. Jitterbit emphasises its “Agentic AI” capabilities and a “Security First” approach built on frameworks from NIST, CISA, CSA, and CERT. Harmony includes pre-built integrations with services such as OpenAI, OpenAI Azure, and Amazon Bedrock, allowing users to connect with multiple AI models. The platform also features a redesigned Studio for improved usability, a native Cloud Datastore for simplified data storage, and a marketplace offering pre-built solutions and AI agents. Hundreds of pre-built connectors are available for popular enterprise applications including Salesforce, Workday, SAP, and Oracle.
Beyond the Data Quadrant recognition, Jitterbit has recently been named a “Visionary” in the Gartner Magic Quadrant for iPaaS and secured the number-one ranking in the G2 Enterprise Implementation Index for the fourth consecutive time. The company has been building data integration software since 2003.
